An operating model for 40+ teams

Elsevier, 2024–2026

Owned intake, backlog governance, and roadmap operations for Elsevier's largest division. Co-authored the global Definition of Done, established the KPI framework for defect escape and remediation velocity, and led adoption of an AI-augmented documentation and testing platform.

Documentation production time cut 50% · 40+ conformance reports unblocking enterprise sales

The problem

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What I did

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The result

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